Fibre to the Cabinet & Fibre on Demand services are available to customers connected to the Holy Island exchange. Most customers can now upgrade from ADSL to fibre internet. BT Broadband is supplied via the Openreach Network. BT Broadband
Local Authority = Northumberland County Council
UK area dialling code (STD code) for the Holy Island exchange is 01289
International dialling code for the Holy Island exchange is +44 1289 or 0044 1289
The Holy Island exchange is in the Berwick-On-Tweed group of exchanges.
7 telephone exchanges form this regional grouping.
OS Grid Ref: NU 12592 42083
Located at :-
British Telecom,
Telephone Exchange,
Chare Ends,
Holy Island,
BERWICK-UPON-TWEED.
TD15 2SE
/// what3words geocode = Culminate Trouble Reception
Holy Island -> Northumberland -> North East
See Location Map Below
Openreach and the wider UK telecoms industry are retiring the old Public Switched Telephone Network (PSTN) and associated copper-based services as part of the move to an all-digital, internet-protocol (IP) based network.
The PSTN and associated wholesale copper services - including traditional analogue phone lines, ISDN2, ISDN30 and other legacy products - are being withdrawn.
These services historically relied on copper wiring connected from exchanges to premises. They will be replaced with digital alternatives such as Full Fibre (FTTP) and IP-based broadband services like SOGEA, SOGFAST and other All-IP products.
Originally planned for December 2025, the final withdrawal of the PSTN network has been rescheduled to 31 January 2027 to give more time for migration, particularly for vulnerable customers and specialist services. By this date, all legacy services that depend on the PSTN must be transitioned off the copper network.
On 7th October 2022 Openreach declared the Holy Island Exchange, Holy Island as a 'FTTP Priority Exchange' as part of their Tranche 10 list of exchanges and issued a 'Stop Sell' notice effective from Thursday 9th November 2023
Stop Sell is triggered when a majority (75%) of premises connected to a particular exchange can get ultrafast Full Fibre. Customers who then want to switch, upgrade or re-grade their broadband or phone service will have to take a new digital service over their new Full Fibre network.